If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery of coffee mugs and other accessories.
Adinkra Coffee does accept returns on mugs and bottles if they are damaged or if you have received the wrong order. Please see the Damages and Issues section below.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A photo of the damaged or defective item is all we need in order to make a decision. In such cases we offer a full refund with no return necessary.
Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you.
Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 7 days for an exchange. No exchanges or returns will be accepted after 7 days.
We will notify you once we’ve assessed your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.